Refund & Returns Policy

Last updated: June 2025

Thank you for shopping at Files Panda (https://filespanda.com).

Please read this policy carefully before making a purchase, as it explains how refunds and returns are handled for our digital products.

1. Digital Products Only

All products available on Files Panda are digital products delivered electronically.

  • No physical goods are shipped
  • No courier or postal delivery is involved

Once access to a digital product is provided, the product is considered delivered.

2. No Refunds After Purchase

Due to the nature of digital content:

  • All purchases are final
  • Refunds, returns, or exchanges are not provided once:
    • The product has been downloaded, or
    • Access to the product has been granted

This policy helps protect digital content from misuse or unauthorized distribution.

3. Assistance in Special Cases

While refunds are not guaranteed, we are happy to assist in the following situations:

  • You are unable to access the purchased product due to a technical issue
  • The downloaded file is corrupted or not working as intended
  • You received access to a product different from what was described

In such cases, we may:

  • Resolve the technical issue, or
  • Provide access to the correct digital product

Any resolution is provided at our discretion.

4. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase
  • Accidental or mistaken purchases
  • Incompatibility with your device or software
  • Lack of technical knowledge
  • Failure to review product details before purchase

We encourage customers to carefully read product descriptions prior to completing payment.

5. Chargebacks & Payment Disputes

If you experience an issue with your purchase, please contact us first so we can assist you.

Initiating a chargeback or payment dispute without contacting us may result in:

  • Temporary suspension of account access while the issue is reviewed

We aim to resolve concerns quickly and fairly through direct support.

6. Contact & Support

If you need assistance with your order, please contact us within 48 hours of purchase:

🌐 https://filespanda.com/contact

Please include:

  • Order ID
  • Email address used during purchase
  • A brief description of the issue

7. Policy Updates

Files Panda reserves the right to update or modify this Refund & Returns Policy at any time.
Any changes will be effective immediately upon posting on this page.

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